Overview
At OfficeV1 , we are committed to bringing happiness to our users while maintaining a
culture of trust, safety, and respect. In October 2020, we published our first Acceptable
Use Guidelines, formally known as “Community Standards”, which govern the entire OfficeV1
platform. These Guidelines describe the types of content and behavior we prohibit. These
Guidelines, along with our Terms of Service, help keep OfficeV1 vibrant and reduce the
risk of harm and disruption on our platform. For more information on how we approach Trust
and Safety and enforce our Acceptable Use Guidelines, please visit our Safety Center.
This report features the latest data on our Acceptable Use Guidelines enforcement actions.
The information in this report updates on approximately a monthly basis, in full month
increments. The data here covers reports that we processed in a particular month, as opposed
to reports that we received in a particular month. We have a separate report about
government requests Because the reporter chooses the “issue type,” the actual issue type may
sometimes differ from the reported one.
Definitions
Issue Type
These are defined in our Acceptable Use Guidelines.
For more information about how we work to address these kinds of abuse, please visit the
Trust and Safety team’s Trust Center page.
Action Taken
Dismissed: No action was taken.
Duplicate: Two or more reports about the same issue from the same reporter.
Event(s) Suspended: OfficeV1 ended or prevented a particular event from taking
place.
OnOfficeV1 /OfficeV1 Events Host(s) Suspended: OfficeV1 blocked one or more
hosts of OnOfficeV1 or OfficeV1 Events.
Strike Issued: The user received a strike. Strikes expire after 180 days and do not
affect the user’s ability to use the platform unless they accumulate. Depending on the
reason for the strike, either one or two additional strikes within the same 180 day period
will result in a suspension against the user.
User(s) Suspended: The user was deactivated and/or blocked. They are prohibited from
using OfficeV1 unless they successfully appeal the decision.
Reporter Country
This information is based on the reporter’s IP address at the time the report was submitted.
The IP address usually corresponds with where a reporter is geolocated, unless they are
using a virtual private network (VPN) or proxy server.
Our Review Process
When a user makes a report about a violation of our Acceptable Use Guidelines or Terms of
Service, our Trust and Safety team will investigate and, if warranted, take action as
quickly as possible.
Our tiered review process starts with a team of analysts who review different kinds of
reports and flags in the first instance. Reports are first divided into queues by issue or
reporter type. Team members rotate among the different queues so that all of us gain broad
experience. As we resolve reports, the information about report type and resolution feeds
into a dashboard. The dashboard gives us meaningful data to spot trends, test
abuse-prevention tools, or see spikes in demand so we can refine our processes over time.
Analysts escalate difficult or ambiguous cases to higher tiers. The highest tier is our
Appeals Panel. Appeals Panelists serve for one-year terms and come from a diversity of
backgrounds, experience levels, tenures, and departments at OfficeV1 .
Users who have been suspended from OfficeV1 may appeal the action here.
